Spa Policy

POLICIES

We have a 24 hour cancellation policy. Failing to cancel your appointment within 24 hours from your appointment time will result in a 100% charge for services lost.

We have a no-show policy. Failing to show up for your appointment will result in a 100% charge for services lost.

We have a tardiness policy. When a client is late, the time duration will be deducted from treatment.

If you are using a Gift Certificate, you MUST present it at check-in or another form of payment is expected.

All sales are final and non-refundable.

 

ETIQUETTE

To ensure that you and others reap the full benefits of the Spa experience, please adhere to the following expectations of etiquette.

If you are running late, please give us a call or send a text to 516-414-0876 let us know and see if we can keep your appointment or reschedule.  We would hate for you to not get the full time and the experience let alone delay the following scheduled guest.

 Arriving late will lessen precious minutes of your service. Remember, your service will end on time so that the next client isn’t delayed, regardless of your start time.

 Cell phones should be either shut off or on SILENT. Vibrating cell phones also cause distractions.

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We do provide robe & slippers for your comfort and convenience. Please remember to leave your jewelry at home. We are not responsible for any lost items.

Arrive at least 5 minutes before your first scheduled service to allow yourself ample time to check-in and prepare for your time by using the restroom etc.

Since the spa experience is designed exclusively for adults, no children are allowed in the spa.

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In appreciation for outstanding service, gratuities may be given to the staff at your discretion. Please note gratuities are not included in the price of the service.